Customer information
Privacy policy
We collect only the information reasonably needed to accept your order, prepare and deliver your report, provide support, and understand basic website use.
Information we collect
Order details may include your name, email address, surname spelling, earliest known family location, language choice, and optional family context you provide. Website analytics may record general visit and interaction information.
How information is used
We use this information to process your request, research and prepare the personalized report, deliver it by email, respond to support questions, prevent misuse, and improve the service.
Payments
Stripe processes payment-card information. Raíces and Records does not receive or store your full card number.
Sharing and retention
We do not sell customer family information. Information may be shared only with service providers needed for payment, hosting, analytics, email delivery, and business operations, or when legally required. We retain records only as reasonably necessary for service, accounting, security, and legal obligations.
Your choices
You may ask us to correct or delete personal information that we control, subject to legal and accounting requirements, by contacting reports@raicesandrecords.com.